Returns & Exchange Policy
Here at Londyn Elliot, we take pride in giving you the utmost assurance when shopping with us. Hence for any reason you are not satisfied with our product, we offer 30 days of return and exchange of the unused item in its original condition starting from the date you received the item.
Conditions:
- Any items returned without authorization will not be accepted.
- The time period of a return & exchange must not exceed 30 days from when the order was received. It will be based off the tracking information in delivery of the order.
- All items must be returned in their original condition, without scratches or signs of wear, and must not be resized, tampered or altered in any way.
- When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be approved.
- For returns, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Please note that the items below are non-refundable in the event of a return:
- Shipping delivery charges (if any, inclusive of express shipping) for the order
- Items that were found to be resized, tampered, worn or altered in any way
- Items that were sent to you via Returns/Exchange
Returns will be processed within 7 working days after receiving your
package. Once approved, the refund will be issued to either your
original order payment account or in store credit in the form of
vouchers as per your preference.
If you would like to cancel and/or amend your order, please contact us within 12 hours of placing your order.
Once we have received your cancellation/amendment request, we will contact our courier service to check if the order has been shipped.
If it has not, we will return the order to our warehouse and process the request upon receiving the item.
An email notification will be sent to you.
Process:
- Submit return request via form on Return & Exchanges page
- Receive email notification that return request is approved
- Pack and send items back to address in email notification
- Reply email with tracking information on returning shipment
- Receive email notification when items are received by Londyn Elliot
- LondynElliot approves and issues refund to your original order payment or as store credits in the form of vouchers
Process:
- Submit exchange request via form on Return & Exchanges page
- Receive email notification that exchange request is approved
- Pack and send items back to address in email notification
- Reply email with tracking information on returning shipment
- Receive email notification when items are received by Londyn Elliot
- LondynElliot approves and issues refund as store credits in the form of vouchers
- Use store items to order new items